FREQUENTLY ASKED QUESTIONS


Forex Card FAQ’s:      Yes Bank Card

1. What is a YES BANK Multi Currency Travel Card (MCTC)?

Ans: It is a smart, cost effective, convenient and secure alternative to carry foreign currency while travelling abroad. It offers same day loading and activation, enabling you to start using the card immediately after purchase for your international flight and hotel bookings. Besides protecting you from currency rate fluctuations, the card offers you great discounts at merchant outlets across the globe for your dining, shopping, stay and other expenses. It also provides many additional benefits including Comprehensive Travel Insurance & Lost/Stolen/Counterfeit Card insurance.

2. Why students travelling abroad for higher education should avail (MCTC)?

Ans: Be it entrance exam fees (GMAT, GRE, TOEFL, and the likes), payment for university admission or daily expenses while studying overseas, now you can manage all your forex transactions with just a click.
The Card can also be used for transactions such as booking international flight tickets, online shopping and for all other daily spends transactions while studying abroad.
Moreover, the MCTC can be reloaded in INR by the student’s close relatives residing in India, and the funds are received on the card in the respective foreign currency almost instantly.

3. Which all currencies are offered on YES BANK Multi Currency Travel Card?

Ans: Load up to 15 major currencies of the world namely United States Dollar (USD), Great Britain Pound (GBP), Euro (EUR), Canadian Dollar (CAD), Australian Dollar (AUD), Singapore Dollar (SGD), Arab Emirates Dirham (AED), Swiss Franc (CHF), Japanese Yen (JPY), Swedish Krone (SEK), South African Rand (ZAR), Saudi Riyal (SAR), Thai Baht (THB), New Zealand Dollar (NZD) and Hong Kong Dollar (HKD).

4. What are the benefits and features of YES BANK Multi Currency Travel Card (MCTC)?

Ans:

Accepted at over 1.5 million+ ATMs, at over 31 million enabled POS terminals worldwide and more than 100,000 ecommerce web sites

  • Best in class Cross Currency mark up of only 2.75%
  • Comprehensive Free Travel Insurance (Airport to Airport)
  • Chip & PIN enabled cards are issued for added security
  • Cardholder can call the 24-hour India help line regarding any queries, register their complaints
  • International Toll free call available at USA, Canada, UAE and UK
  • Real time SMS & Email alerts for all financial and non-financial transactions
  • Protection of up to Rs 5 lakhs against card misuse, counterfeiting and skimming
  • 2-Factor authentication for e-commerce/online transactions for more security
  • Temporary Card blocking/unblocking feature available
  • 5. How to access the Prepaid Card Customer Portal?

    Ans: To access the customer portal, cardholders can login by visiting YES BANK NetBanking> Prepaid Cards, and logging in with their 16-digit Card number or “User ID” and Password.
    For the Travel Cardholders login to the Prepaid Card Customer Portal for the first time, at the time of login system will ask to create own User ID and Password. Once User ID is created, further future login can be done using User ID and Password.
    Customer Portal Link: - https://prepaid.yesbank.co.in/YESBANKCUSTOMER/html/UAMLogin.jsp

    6. What options are available on Prepaid Card Customer Portal?

    Ans: YES BANK Multi Currency Travel Card is providing digital interfaces that is simple to use where cardholders would be able to view, handle minor issues and information requests that would otherwise go to customer care or branch.
  • Check My Balance
  • Last 10 transactions
  • Card Lock/Unlock
  • Download Dispute Form
  • Card summary
  • Transaction Listing
  • Change Password
  • 7. How to Buy & Reload YES BANK Multi Currency Travel Card?

    Ans: Load:
  • Walk into the nearest Wall Street Finance Limited branch
  • Fill in the travel card application form
  • Submit the requisite travel documents and show the original documents for verification
  • Travel card kit will be provided immediately and card will be loaded within 1-2 working days
  • Reload: By close relative (natural guardian/parents)
    Leave a Signed Copy of the Reload Form and authorization with your close relative
  • Close relative visits nearest Wall Street Finance Limited branch with the signed forms
  • Close relative to carry his/her own valid identity proof
  • The Card would be reloaded on submission of documents and depositing funds
  • 8. What are the documents required to avail the YES BANK Multi Currency Travel Card?

    Ans: Keep the following documents ready:
  • Duly filled and signed Travel Card Application Form
  • Self-attested copy of PAN Card
  • Original Passport along with self-attested photocopy
  • Self-attested copy of VISA or Confirmed Air Ticket
  • Any other supporting document if required as per RBI guidelines (for education purpose - estimate from the institution abroad/ Appointment Letter / Admission Letter / University Identity Card)
  • 9. Can YES BANK Multi Currency Travel Card be used for online/e-commerce purchases?

    Ans: Yes, Multi Currency Travel Card is already enabled to perform online/e-commerce transactions. Once the Card is loaded and activated you can start using the same for online purchases.
  • Log on to the international merchant website
  • Select “Credit Card” option as the mode of payment
  • Select the “Transaction Currency / Billing Currency” (choose the same currency which is available on your Card, if asked on website)
  • Enter Card details, billing information and your ATM PIN as second factor authentication
  • Confirm to make the payment
  • 10. What should be done if forgotten/lost my ATM PIN or Web login password?

    Ans: The PIN gets blocked for use at ATMs/POS, post 3 times attempt of wrong ATM PIN/Web Password in a day. This is for your own security and to prevent any fraudulent usage on the Card. If you have forgotten your PIN, you may reach out to Yes Touch Phone Banking Numbers mentioned on the back of the Card to unlock/regenerate the PIN.
  • +91 022 30993600 (From Outside India)
  • 1800 2000 (Toll free – India)
  • 1877 659 8044 (Toll free – USA/CANADA)
  • 8081 7851 33 (Toll free – UK)
  • 8000 3570 3089 (Toll free - UAE)
  • Important Links

    Ans: Mastercard ATM Locator:
    https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html
    For more information please visit: www.yesbank.in/mctc